Refund policy
Return & Refund Policy
Each YOHΛKU TOKYO daruma is painted entirely by hand, one at a time. Slight variations in brushwork, line, and color are part of each piece's individuality — they are what make your daruma yours — and are not considered defects.
Returns We accept returns only for items that arrive defective, damaged, or different from what you ordered. Returns for customer convenience (change of mind, etc.) are not accepted.
Please inspect your order upon arrival and contact us through our contact form within 7 days of receiving your item if there is any issue. Kindly include your order number and photos of the item and packaging so we can evaluate the issue and make it right.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package, with return shipping at our expense. Items sent back to us without first requesting a return will not be accepted.
Exchanges If your item arrives defective, damaged, or incorrect, we will exchange it for a replacement or issue a full refund, whichever you prefer. If a replacement is no longer available (each daruma is made in limited numbers), we will issue a full refund.
Non-returnable items Sale items and gift cards cannot be returned.
European Union 14-day cooling-off period Notwithstanding the above, if your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase. In this case, return shipping costs are the customer's responsibility.
Refunds We will notify you once we have received and inspected your return, and let you know if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us through our contact form.
